Throughout my career I worked with organizations that shared the values I believe in and applied through the years; to positively impact the people, the community, and the environment.

ABOUT ME

A Human-Centricity advocate who always believed in the importance of credible data for business decisions and the impact of data driven CX on the business results. Strong CRM & CXM experience; delivering business growth through strategic and tactical Data Driven initiatives. Proven experience in implementing and managing CRM platforms, Loyalty programs, and omnichannel CX optimization. Gained solid leadership experience with proven ability to build and empower teams. A confident communicator capable of building internal and external relationships at all levels and delivering effective messages.

THE JOURNEY

25 years

Customer Relationship Management (CRM), Customer Experience (CX), Customer Centricity, Loyalty programs, Data analytics, Marketing, Sales, Customer Service.

9 Companies

RENOLINX Inc, AL-FUTTAIM Group, IKEA Dubai/Qatar/Egypt, IKEA Canada, UNICEF, ACS/PROFCAL, BAHWAN Group/FORD, ALNAKHEEL, ALKAN Group.

6 Countries

CANADA, USA, DUBAI, OMAN, KSA, EGYPT.

SKILLS & EXPERTISE

Customer Relationship Management setup & management (CRM)
Customer Experience Transformation (CX)
Loyalty programs setup and management
Customer Centric Transformation
Market Research
Project/Process Planning & Management

Strategy Setting & Execution
Budget Management
Leadership & Team Development
Internal Communication & Reporting
Cross Functional Collaboration Setup
Vendors relationship & Management

LIBRARY

GDPR VS PIPEDA

What is the difference between GDPR and PIPEDA?

Jul 31

Customer Journey & Customer Lifecycle Touch Points

The touch-points in the customer journey vary depending on the stage of the journey and on the industry and business still it play a critical role in shaping the customer's journey. Each touch-point is an opportunity for a business to make a positive impression and build trust with the customer. A seamless and positive touch-point experience can...

Jul 01

PIPEDA - CASL

The Personal Information Protection and Electronic Documents Act (PIPEDA) is a law in Canada that governs the collection, use, and disclosure of personal data in the private sector. It establishes rules for obtaining consent, provides individuals with the right to access their personal information, and requires organizations to have appropriate...